Warranty

At Supplies7, we stand behind the quality of our products and are committed to ensuring customer satisfaction. That’s why we offer a 1-year warranty on all our jewelry purchases.

What’s Covered?

Our warranty covers:

Manufacturing Defects: Issues related to materials or craftsmanship, such as broken clasps, loose settings, or faulty closures.

Premature Tarnishing: If your jewelry tarnishes unusually fast under normal use, we will offer a replacement or repair.

Stone or Gem Loss Due to Manufacturing Issues: If a stone falls out due to a defect in workmanship, we will replace or fix it.

What’s Not Covered?

This warranty does not cover:

Normal Wear and Tear: Scratches, fading, or slight discoloration over time.

Accidental Damage: Damage caused by improper use, impact, or mishandling.

Exposure to Chemicals: Tarnishing or deterioration caused by perfume, lotions, or cleaning agents.

Loss or Theft: Lost items or stolen jewelry are not covered under this policy.

How to Claim Your Warranty

Contact Us: Email our support team at [email protected] with your order details and a description of the issue.

Provide Photos: Include clear images of the damaged or defective item.

Return the Product: If required, ship the item back to us for evaluation.

Repair or Replacement: Upon verification, we will repair, replace, or offer an alternative solution.

Additional Information

Customers may need to cover the return shipping costs.

The replacement item may not be identical if the original product is discontinued.

Warranty claims are valid only for purchases made directly from Supplies7.com.

For any questions, please reach out to our customer service team. We appreciate your trust in Supplies7 and look forward to serving you!